Top Quality and an Excellent Value is more than just a catchy phrase I thought up in the early years of the company. It means attention to detail, accurately cut keys and pins. It means added pick resistance to most cylinders beyond what most manufacturers and locksmiths do. It means hand-picked products I really believe in. If trust issues develop, the product is dropped. It means long strike plate screws if needed, locks lubricated and minor adjustments made . It means keys will be presented to you on real key rings not the cheap “give-away” rings most others use. It means those poorly made cast metal cylinders that come with aluminum storefront doors will be replaced with solid brass ones. It means your work will be performed by an experienced professional with attention to detail.
It does not mean lowest price, I’m very skilled and experienced and don’t need to charge novice rates. Some people think I charge too much, some too little, complaints about price happen only a few times a year. Mostly from people who dicker and complain about price in nearly everything. I can’t afford to work for these people when there are so many appreciative people out there.
Sometimes I can solve the problem or point someone in the right direction over the phone or through email. I have solved problems just by looking at a picture in email. Other companies offer free estimates and I have no problem with that, if I go over, there will be a trip charge. I usually get the job done without having to go back. I refer car unlockings, safe openings, safe sales, decorator hardware, and Pella door repairs to other companies. Our strengths are commercial hardware, higher security systems, masterkey systems, electronic access control and some residential work .
Work is guaranteed for one year, products (sold by us) are two years. Some of today’s products are so bad that I have the owner sign a waiver before I work on them. In this business, if you touched it last, it’s your baby. NO warranty on existing hardware, except what I replace ( usaually pins). I have repaired many products at my own expense because they were poorly made. If there’s only one or two, I don’t worry, if there are lots, it’s waiver time. Some of these products are: Kwikset Smartkey, Schlage F Series, and Pella door (locks). If you are involved with manufacturing or selling these products don’t get your feelings hurt. I have issues with these products because they are poorly made and I have repaired them many times for free, not because I’m a jerk. What more can you expect out of a low end product?
The products I endorse may seem expensive but they are designed and made to last the lifetime of the building, at least twenty five years. In that context, they are very cost-effective.
Thanks for reading this, good lock to you!
Chris G.
